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Wendy Leebov of Leebov Golde & Associates discusses three ways in which human resources can drive and support quality improvement through an organization: (1) by behaving as role models for quality improvement; (2) by aligning human resource policies and practices to move quality improvement forward; and (3) by providing partnership and support to the organization's leaders to help them with learning, hardwiring, and accountability. Find more expert advice on improving patient experience at https://www.ahrq.gov/cahps/quality-improvement/index.html. This video is also available on the AHRQ website at: https://www.ahrq.gov/cahps/news-and-events/podcasts/role-hrstaff.html.
